Ask yourself, How can you Serve?

In a life coaching session this morning with let’s call her Sally, a professional and mother, we discussed her tendency to react negatively when clients called her. Sally isn’t the only one. Many clients I work with often have a feeling of dread that comes and go more than they like. When that phone rings they think to themselves, “What now?”

Sally and other clients and I am sure many of you reading this blog tend to overreact to everyday events. It’s like we are waiting for the other shoe to drop.

I reminded Sally that she is in a service profession. Service professionals are there to serve others. However with the demands of running it as a business, they forget why they are in the business in the first place. They want to make a difference.

I suggested to Sally that whenever she gets a phone call during the day that she ask herself, “How can I serve this client?” And to be grateful for the call. Without that call and the call from others she wouldn’t be able to stay in business.



Mark Susnow, an executive and life coach, inspires others to experience more fulfillment and success in their life. A former trial attorney for 30 years and musician, he integrates what it takes to be successful in the world with the inner wisdom unfolded to him through years of yoga and meditation. Whether coaching one-on-one, speaking to groups, or leading a retreat, he shares his message that regardless of our life’s circumstances, we can find more joy and meaning in our life. He is a sought after speaker and coauthor along with Zig Ziglar and Brian Tracy and other experts in the book 101 Great Ways to Improve your Life. Mark’s new book, Dancing on the River…Finding Joy and Meaning in the Midst of Change will be released in early 2010. 415.453.5016

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